The Challenge: Field Adoption & Office Satisfaction

O’Connor Electric was determined to move away from their inefficient paper-based safety program, hoping that a digital solution would streamline operations and improve safety management. 

‍

Their first attempt at going digital was with a new safety platform, but it quickly became clear that the solution wasn’t working for everyone. The platform, while meeting office reporting needs, was riddled with technical glitches and proved too cumbersome for field workers to adopt.

‍

In an effort to increase field engagement, O’Connor switched to a second platform that promised a more user-friendly experience for workers. Field adoption did improve, but the trade-off was a significant drop in visibility. The new system lacked the robust reporting capabilities that the company’s growing size demanded, leaving management frustrated and concerned about the lack of oversight.

‍

“It felt like we were stuck in a lose-lose situation,” says Connie. “One platform was too complicated for the field, and the simpler one didn’t deliver the visibility we needed.”

The Solution: A Balanced Approach with SALUS

Feeling defeated and stuck in a losing-battle against safety software, a General Contractor recommended SALUS to O’Connor on a job. Curious to explore its potential, Connie decided to put it to the test. Almost immediately, she saw how SALUS could bridge the gap between field usability and business needs.

‍

“The mobile app is easy for field workers, and the web app for admins is just as intuitive,” Connie explains. “Both are plenty powerful.”

‍

Beyond the right balance of features, O’Connor also found a true partner in SALUS. “Every product suggestion and request I’ve made has been seriously considered,” she says. “With past providers, I felt like my feedback fell on deaf ears. With SALUS, my voice is always heard.”

‍

With SALUS in place, O’Connor’s safety team gained real-time visibility into safety activities, enabling them to address issues before they became problems. High-hazard forms were sent directly to Connie’s inbox for quick action, and the admin team easily accessed records for pre-qualification during job bids, demonstrating compliance and due diligence.

The transition to SALUS has had a profound impact on O’Connor Electric’s safety culture and operations. Field workers appreciate the simplicity and reliability of the platform, which allows them to complete tasks efficiently and communicate hazards effectively.

‍

“With SALUS, our crews know we care about their safety,” Connie says. “The platform gives them a voice and ensures their concerns are heard and addressed.”

‍

Operationally, SALUS has drastically reduced administrative overhead. Pre-visit audits that once required extensive manual effort can now be completed in minutes. This newfound efficiency allows Connie to spend more time on-site, fostering safety conversations and building trust with crews.

‍

The business has also benefited from enhanced reporting capabilities, which provide actionable insights into safety performance. These insights not only support compliance but also contribute to building a stronger reputation with partners and clients.

For O’Connor Electric, adopting SALUS was more than a technological upgrade; it was a cultural shift. By prioritizing both worker usability and business needs, the company has strengthened its safety practices, built trust with its workforce, and achieved meaningful efficiencies.

‍

“The right platform saves time, fosters trust, and keeps workers safe,” Connie concludes. “At the end of the day, we’re all working towards the same goal: getting everyone home safely. SALUS helps make that goal a reality.”